Meet the Staff
Douglas E. Cramer, ABOC, NCLE
Board Certified Optician,
Contact Lens Examiner,
A professional optician since 1982, Doug has worked in all aspects of the optical field. These previous experiences in Opticianry, Optometry and Ophthalmology are the foundation on which Michigan Optical was founded. Extensive contact lens training at Wills Eye Hospital in Philadelphia and ophthalmic medical optics at Baylor College of Medicine - Cullen Eye Institute- Houston, has enabled Doug to fit even the most complicated contact lens cases. He is Board Certified by the American Board of Opticianry and National Contact Lens Examiners, Professional Registered Opticians, Fellow of National Academy of Opticianry, Fellow of Contact Lens Society of America, Member of Opticians Association of America, Current member and past Board of Director for the Opticians Association of Michigan, Chairman of the Board - City of Walker DDA.
Doug has been married for over 35 years to Lori. they have three sons and two grand-children. They reside in Grand Valley with their two cats, Fonzie and Angel.
Ashley Tholen, OD
Dr. Tholen provides comprehensive eye care ranging from routine examinations to full-scope optometry to patients of all ages, including children as young as 6 months. Her experience includes fitting a variety of contact lenses, post-operative care, managing pathology, and treating myopia progression and amblyopia. Dr. Tholen received her Doctor of Optometry from Illinois College of Optometry and is a graduate of University of Iowa.
Lori joined Michigan Optical in 2015 after spending 18 years as inventory control manager with an international medical device manufacturer. She graduated from Southeastern Academy in Kissimmee, Florida and attended Webber College in Babson Park, Florida. She provides customer service, inventory, financial and office management along with providing technical tasks for our patients. She is well versed in our imaging services, including Perimetry, Digital Retinal Photography and Corneal Topography. Lori also helps our patients select the proper eyeglass frames and lenses for fit, function and style.
Jess joined our team in 2012. She previously graduated with a Bachelors Degree in Business Administration. She uses her diverse background in business to assist us in maintaining our daily office operations. Jess is primarily responsible for scheduling appointments, answering phones and patient data entry. She is the first contact most people have with our office. Behind the scenes she manages insurance benefits, finances and maintaining patient confidentiality. Jess is available at all times to answer questions or direct you to the right professional that can assist with your eye care needs.
Ophthalmic Technician / Lab Technician
Brandon joined Michigan Optical in 2012. He performs many tasks in the office. His primary responsibility making the eyeglasses in our on-site lab. He produces a majority of our prescription eyewear. Additionally he assists patients with selecting frames, lenses and options. Adjustments and repairs keep him busy as well. He also handles most of the maintenance of the equipment and building.
Ophthalmic Technician / Administrative Assistant
Bio to follow.............................................
Optician / Ophthalmic Technician
Julie Johnson joined our team in September 2017. She comes with 9 years of optical experience. Prior to that she worked several years as a licensed agent in the insurance industry. Julie enjoys interacting with patients. Her roles include customer service, pre-testing, imaging, contact lens training, frame/lens selection, fitting and dispensing glasses. Julie enjoys spending time with family and traveling anywhere sunny and warm. She loves to perform. You may occasionally spot her on local TV commercials or singing around West Michigan with her band.
511 Wilson Ave. NW
Grand Rapids, MI 49534